Policies

If for any reason you are not completely satisfied with your purchase from Charlotte Emily Jewellery we will happily offer you a full refund regardless of the reason, provided the item is in the same condition as when it was delivered. Please notify us within 7 days of your purchase and return the item in its original packaging within 14 days of delivery to be eligible for a full refund. The item must be returned by fully insured shipment. Charlotte Emily Jewellery are not responsible for return shipping costs and/or taxes that may be incurred.

Protecting your information is a priority. We will use the contact information we collect, to consult with you (via email or telephone), so we can keep you up to date with our latest purchases and to streamline our services to better suit your requirements. We will share your delivery address with necessary shipping companies. We will never sell or share your details to any third party. www.charlotteemilyjewellery.co.uk may contain links to other websites, we are not responsible for their privacy policies or content. All transactions on www.charlotteemilyjewellery.co.uk are strictly confidential. We accept all major credit cards and wire transfers. We do not store credit card details nor do we share customer details with any 3rd parties. Please contact us either through email for wire transfer instructions.